Privacy Policy

Last Updated: February 2026

Introduction

MSAP Recovery Helpline - Mental Health Service ("MSAP Recovery," "we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (msaprecovery.website) or use our services at our treatment facility located at 1953 Sartain Dr, Horn Lake, MS 38637.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, and other contact information you provide when contacting us or requesting information.
  • Health Information: Medical history, treatment records, insurance information, and other health-related data collected during the admissions and treatment process.
  • Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.
  • Communication Records: Records of phone calls, emails, and other communications with our staff.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and coordinate addiction treatment services
  • To process admissions and verify insurance coverage
  • To communicate with you about your treatment or inquiries
  • To improve our website and services
  • To comply with legal and regulatory requirements
  • To protect the safety of our patients and staff

HIPAA Notice of Privacy Practices

MSAP Recovery complies with the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2, which provides additional protections for substance use disorder treatment records. Your Protected Health Information (PHI) is handled with the highest level of confidentiality.

Your rights under HIPAA include:

  • The right to access your medical records
  • The right to request corrections to your health information
  • The right to receive an accounting of disclosures
  • The right to request restrictions on certain uses and disclosures
  • The right to receive confidential communications
  • The right to file a complaint if you believe your privacy rights have been violated

Under 42 CFR Part 2, your substance use disorder treatment records receive additional protections. These records cannot be disclosed without your written consent except in limited circumstances defined by law.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Treatment purposes: With members of your treatment team and healthcare providers involved in your care, with your consent
  • Insurance verification: With your insurance provider to verify coverage and process claims, with your authorization
  • Legal requirements: When required by law, court order, or government regulation
  • Emergency situations: To prevent a serious threat to health or safety
  • Service providers: With trusted third-party service providers who assist in operating our website, subject to confidentiality agreements

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyze site traffic. These technologies may collect:

  • Pages visited and time spent on our site
  • Browser type and device information
  • Referring website or search terms
  • General geographic location

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Data Security

We implement appropriate technical and organizational security measures to protect your personal and health information, including:

  • Encryption of data in transit and at rest
  • Secure access controls and authentication
  • Regular security assessments
  • Staff training on privacy and security practices
  • Physical security measures at our Horn Lake facility

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Opt out of marketing communications
  • File a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise your rights, or have a privacy concern, please contact us:

MSAP Recovery Helpline - Mental Health Service
Privacy Officer
1953 Sartain Dr
Horn Lake, MS 38637
Phone: (228) 289-5414
Email: [email protected]